Sprinklr ceo ragy thomas wants his conference this week in nashville to be the place where customer experience management is born as a formal industry. Ragy thomas has made a global business out of helping powerful brands get smarter about how theyre using social media. Ragy thomas was the third guest in agrawals saas adventure videointerview series. New york marketing tech firm sprinklr has acquired portlandbased little bird, according to sprinklr founder and ceo ragy thomas. Jun 10, 2018 jeremy is joined by ragy thomas, the founder and ceo of sprinklr the premium enterprise social media software solution for 1500 of the worlds largest brands, who use the companys tools to do customer care, commerce, research, and other functions on a single unified platform across 24 social media channels. Sep 15, 2016 oracle and others want to crush this unicorns social media empire.
A look at customer experience management platform sprinklr. This interview with ragy thomas, founder and chief executive of sprinklr, a social media software platform, was conducted and condensed by adam bryant q. Experience in massively scalable saasenterprise software. Our ceo ragy thomas, cxmo grad conn and colleagues will convey the opportunities that exist for brands who embrace creativity in every interaction they have with their customers across all modern channels. In this new world, thomas stresses that delivering a great experience will control the fate of a company. Fighting covid19 with modern communications technology. Oracle and others want to crush this unicorns social media. Thomas discusses how frustrating unhappy customers can be, and talks about using that experience to develop a customer delight assurance program at sprinklr. Jan 17, 2016 this interview with ragy thomas, founder and chief executive of sprinklr, a social media software platform, was conducted and condensed by adam bryant q. Invest in proven enterprise software companies like sprinklr at. The deal will help sprinklr expand its work with performancemarketing advertisers, said ceo ragy thomas. Meet sprinklr, the biggest social media management biz you. Sprinklr ceo ragy thomas talks 2019 revenue, ipo plans, and why artificial intelligence and messaging will keep his company ahead of the curve. Ragy thomas invites you to join sprinklr in nashville april 1012, 2017 for our firstever digital transformation summit.
I was recruited out of college by a software company that brought me to the. Tech talk with sprinklr founder and ceo ragy thomas pr week. Apr 12, 2012 meet sprinklr, the biggest social media management biz youve never heard of. Oracle and others want to crush this unicorns social. Sprinklr ceo ragy thomas said the company will continue to look for more point social media solutions to bolt onto its platform. Hes still thinking about it, he told business insider at the web summit in. While the company currently sells social media management software, his vision is to create a customer experience management platform that. The clients that sprinklr works with are amazing, top brands for top software. Sprinklr ceo ragy thomas on tech unicorn valuations. Worked closely with clients like microsoft bing, skype, lync, office 20, windows server,nike and jcpenney.
Nov 17, 2016 new york marketing tech firm sprinklr has acquired portlandbased little bird, according to sprinklr founder and ceo ragy thomas. This is the keynote from our ceo and founder, ragy thomas at. Ex president epsilon interactive, ex cto bigfoot interactive. Ragy thomas named as second keynote speaker for entrepreneurs. Sprout social generates 34% the revenue of sprinklr. Sprinklr, based in new york, is one of the pioneers and most widely used erp social media crms in the world. Welcome to the nvca blog series, building better, where we celebrate the dynamic relationship between our vc members and their innovative portfolio companies around the nation. He was previously president of epsilon interactive, now part of advertising network publicis, and. How the government of kerala is using modern communications technology to combat covid19. Well look at starting the ipo process within two years, sprinklr ceo says ragy thomas, ceo and founder of sprinklr, discusses the tech startups outlook and strategy. Robin jose senior customer success manager appviewx. Ragy thomas, founder of sprinklr, is a technology visionary, entrepreneur, and investor who has played an instrumental role in the evolution of two businesscritical channels for the enterprise. Crm system or campaign management tool is customized software hosted.
Sprinklr was founded in 2009 by ragy thomas, a technology marketing executive previously with email marketing company bigfoot international. Sprinklr ceo talks consolidation, 2019 revenue, and ipo. Tailoring these channels for business purposes led thomas to found sprinklr, an enterprise software company serving more than 1,000 clients. Business insider sprinklr is buying one of facebooks biggest ad partners to chase performance advertising, and its ceo says hes looking for more acquisitions. Join facebook to connect with ragy thomas and others you may know. The company offers a social media management system and related services to help enterprises adapt behind their firewall to the. It is estimated to have 900 employees with 12 offices located in north and south america, europe, and. Founded by ragy thomas in 2009, sprinklr is backed by investors that include battery ventures, edbi, intel capital, sharespost investment management, and temasek holdings and is headquartered in new york. Ragy is the ceo and founder of sprinklr, the most complete social media management platform for the enterprise, that helps more than 1,200 global brands. Ragy thomas is an executive and serial entrepreneur, who is ceo of sprinklr, a saas company that develops a customer experience management platform. The companys name came from the metaphor of a brand carefully watering their social media presence. Tech talk with sprinklr founder and ceo ragy thomas. Apr 25, 2017 view ragy thomas profile on linkedin, the worlds largest professional community.
Ragy thomas keynote at the 2016 nyu entrepreneurs festival. Based on our sprinklr cxm platform which has been refined by more than a decade of use by the worlds largest organizations, sprinklr has adapted our proven platform to the needs of the public sector as. Meet sprinklr, the biggest social media management biz youve. Sprinklr wins the microsoft 2017 us independent software. Meet sprinklr, the biggest social media management biz youve never heard of. Ragy is the ceo and founder of sprinklr, the most complete social media management platform for. Sprinklr s competitors, revenue, number of employees, funding and acquisitions. Little bird was founded in 2011 to help researchers quickly find the t. He was previously president of epsilon interactive, now part of advertising network publicis, and founded email marketing company bigfoot interactive. Ragy thomas, the ceo and founder of sprinklr, asks me, about two minutes into our phone interview. To be the worlds most loved enterprise software company, ever. Ragy thomas, founder and ceo, used his experience in enterprise email marketing to identify the right time to strike for bringing clients into his system. All content is posted anonymously by employees working at sprinklr. Sprinklr acquires reader commenting system pluck from.
Ragy thomas is the founder of sprinklr, which offers social media management system that enables global scale of social customer experience management cem for the social enterprise. If you are a sales professional run dont walk away from this company as it is an abysmal disaster of a place to work with backstabbing office politics and massive turn over just check out linkedin on the turnover with sales people. Aug 22, 2018 i had the pleasure to interview ragy thomas. Sprinklrs founder speaks up about the future of customer. The board includes thomas, sprinklr senior vp murali swaminathan, battery ventures general. But i want to understand more about what the software does and how to explain it simply. Oracle and others want to crush this unicorns social media empire. For the past two years, sprinklr ceo ragy thomas as been thinking about whether to take his company public in an ipo. When we moved into our own building for sprinklr india recently, i asked the head of indian ops to model it after a regular house replete with a kitchen, bed and tv.
Thomas initially funded the company himself, with servers operating out of the basement of his home. Sprinklr helps the worlds largest companies adapt to social. Sprinklr is a social media management platform founded by ragy thomas with the missionary like zeal to grow the business to more than 1,300 employees with. Sprout social is headquartered in chicago, illinois, and was founded in 2009. In an interview with cnbc from november 2019, ceo ragy thomas noted the company will look to start the ipo process within the next two years. Sprinklr founder and ceo ragy thomascourtesy of sprinklr. The companys flagship enterprise social media management system helps customers increase revenue through improved engagement with fans as advocates, cut costs by improving customer support, and minimize risk by ensuring that brand guidelines are in place for all outbound and inbound social communications. We are trying out a concept called integrated living with sprinklr india.
Ragy thomas is the ceo and founder of sprinklr, a provider of enterprise software for customer experience management. In fact, he says, in his entire history of raising money for sprinklr, he has done exactly. Sprinklr is the worlds first unified front office platform for modern channels. See the complete profile on linkedin and discover ragy. Someone told me before i launched my startup, with ragy thomas ceo of sprinklr. Sprinklr inc company profile and news bloomberg markets. Ragy thomas and his billiondollar startup sprinklr are cleaning up by helping big brands make sense of the maelstrom in social media. Apr, 2016 the nyu entrepreneurs festival is a large studentrun celebration of entrepreneurs, startups, and their visions. New york, ny august 16, 2017 sprinklr, the first unified customer experience management platform for the enterprise, today announced it is the recipient of the microsoft 2017 us independent software vendor isv of the year award for top sales engagement.
Kerala cm pinarayi vijayan, sprinklr ceo ragy thomas, finotes cpo robin alex panicker, kerala opposition leader ramesh chennithala update. Sprout social is in the internet software industry. Ragy thomas is the founder of sprinklr, which offers social media management system that enables global scale of social customer experience management. He told me that the company, known for its social media management platform, is announcing this week at its digital transformation summit in nashville its emergence as a customer experience management platform. Experience in massively scalable saasenterprise software architecture. Sprinklr is the leading microsoft us isv partner honored for driving quality sales leads to microsoft. Sprinklrs competitors, revenue, number of employees. Brunswicks janelle nowak writes of her recent conversation with ragy thomas, ceo of tech unicorn sprinklr do you know your atm password. See the complete profile on linkedin and discover ragy s. These comments should not be interpreted to mean that the company is formally pursuing or foregoing an ipo. Rich kasparian senior enterprise account executive. Jan 20, 2016 ragy thomas and his billiondollar startup sprinklr are cleaning up by helping big brands make sense of the maelstrom in social media. Sprinklr provides social media management platform that enables enterprise brands to connect with customers across every touch point. Dec 20, 2019 sprinklr is a social media marketing platform that currently has over 1200 enterprise clients.
Our mission is to enable every organization on the planet to make their customers happier. Now, 10 years later, all those early adopters are still customers and ragy remains ceo. Sprinklr is a global company with 25 offices in 16 countries. His company, sprinklr, works with clients like nike, mcdonalds and. Little bird was founded in 2011 to help researchers quickly find. In the series, agrawal analyzes the process of building a breakout software company, offering lessons for. Well look at starting ipo process within two years. Yes i agree to receive email communications from sprinklr. In segment 4, above, ragy thomas explains how he keeps happiness in the forefront of both his employees and customers minds. How sprinklr became a billion dollar unicorn with ragy. How ragy thomas built sprinklr into a social media management. Feb 06, 2017 sprinklr is a social media management platform founded by ragy thomas with the missionary like zeal to grow the business to more than 1,300 employees with venture funding that values the company. Ragy is the ceo and founder of sprinklr, the most complete social media.
The choice is ending up on the wrong side of history or being on the right side. Facebook gives people the power to share and makes the world more open and connected. Sprinklr is a social media management platform founded by ragy thomas with the missionary like zeal to grow the business to more than 1,300 employees with venture funding that values the company. The nyu entrepreneurs festival is a large studentrun celebration of entrepreneurs, startups, and their visions. A collaboration and idea by sprinklr s ragy thomas. How ragy thomas built sprinklr into a social media.
Thats the characterization by founder and ceo ragy thomas. Jeremy is joined by ragy thomas, the founder and ceo of sprinklr the premium enterprise social media software solution for 1500 of the worlds largest brands, who use the companys tools to do customer care, commerce, research, and other functions on a single unified platform across 24 social media channels. Thomass marketing expertise has made him an instrumental leader in the technology field by transforming the way enterprises use social media and email. Sprinklr is a social media marketing platform that currently has over 1200 enterprise clients. Sprinklr is a privately held new york citybased software company that develops a saas. View ragy thomas profile on linkedin, the worlds largest professional community. Apr, 2017 sprinklr had a comingout party this week. Sprinklr is a provider of enterprise software for customer experience management cxm. Were an enterprise software company, were not going to play the. March 04, 2020 by sean czarnecki were an enterprise software company, were not going to play the consumer software game of wasting a ton of money and just quickly expanding. Sprinklr, the customer experience management platform, was founded in 2009 just as the world started to realize the incredible power of social media.
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